These Terms of Service (“Terms”) govern your use of the Elevra website and the social media marketing services we provide. By accessing our website or working with us, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Our Services
Elevra provides social media marketing services, including strategy, content creation, community management, paid advertising, and performance reporting. The exact scope, deliverables, and timelines for each client are defined in a separate proposal or service agreement.
If anything in a signed proposal or service agreement conflicts with these Terms, the signed agreement will take priority.
2. Client Responsibilities
To help us deliver the best results, you agree to:
Provide accurate information, brand assets, and account access when needed.
Review and approve content within the agreed timelines.
Make sure any materials you share do not infringe on anyone else’s rights.
Follow the rules and policies of each social media platform we manage for you.
3. Payments and Billing
Fees, payment schedules, and billing terms are set out in your proposal or service agreement. Invoices are due by the date shown on the invoice. Advertising budgets are paid directly to the platforms or billed separately and are not included in our management fees unless stated otherwise.
We may pause work on accounts with overdue payments until the balance is settled.
4. Results and Performance
We use proven strategies and continuous optimization to grow your social presence, but social media results depend on many factors outside our control, such as platform algorithms, market conditions, and audience behavior. For this reason, we cannot guarantee specific results, follower counts, or revenue.
5. Intellectual Property
Once all fees are paid, you own the final content we create specifically for your brand. We keep ownership of our internal tools, templates, processes, and know-how. Unless you ask us not to, we may showcase non-confidential work and results in our portfolio and marketing.
6. Confidentiality
Both parties agree to keep any confidential information shared during our work together private and to use it only for the purpose of delivering the services. This includes account logins, business data, and unpublished campaign plans.
7. Termination
Either party may end the service relationship according to the notice period in the service agreement. Any work completed and fees owed up to the termination date remain payable. On termination, we will return access to your accounts and hand over any completed deliverables.
8. Limitation of Liability
To the fullest extent permitted by law, Elevra is not liable for any indirect or consequential losses, including lost profits or data, arising from the use of our website or services. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.
9. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Continuing to use our website or services after changes are published means you accept the updated Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at hello@elevra.com.
